Sultan Shamim Ahmed M.com, UGC-NET. sultan2265525@gmail.com Author's Introduction :Sultan Shamim Ahmed is Working as an Assistant Professor (contractual) in Gauhati
Commerce College, Guwahati. He has completed B.com., M.com., UGC-NET. He has
published research papers on "A Study on Customer Satisfaction in Banking Services: A Comparison Between SBI and HDFC Bank with Special Reference to Guwahati”. Research Contribution in ISRJ :
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