Indian Streams Research Journal

Volume : III, Issue : III, April - 2013

CUSTOMER'S SATISFACTION TOWARDS SERVICE OF THAILAND POSTOFFICE

NITIPON PUTACHOTE

Published By : Laxmi Book Publication

Abstract :

The research objective is to study customer's satisfaction towards the service offered by Thailand Post Office. Four hundred samples were selected by using quota sampling. Data were collected using questionnaires and analyzed using. descriptive statistic frequency distribution, percentage, mean, standard deviation, inferential statistics, t- test, and F – test (One-way ANOVA ). Results of the study found that respondents were mostly female, aging between 41 – 50 years, holding a bachelor's degree, married. Most of them are staff in private companies, with income of 15,001 bath per month or higher. Overall, respondents satisfied with the service at a high level.

Keywords :

• Satisfaction
• Thailand Post Office.

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