Indian Streams Research Journal

Volume : IV, Issue : VII, August - 2014

ISO AND SERVICE ORGANIZATIONS

Anita Sathe, None

By : Laxmi Book Publication

Abstract :

ISO 9000-Quality Standards are generic .They are adopted by number of services organisations in Pune. The paper is based on the primary data collected from service industries dealing in logistic, utility services and management consultancy, and transportation, automobile services in Pune industrial belt. The objective of the paper is to explain the intentions effects and advantages enjoyed by service industries in Pune.

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References :

1. Quality Service Pays (1997), Henry Lefevre, Pub. Vanity Books International, New Delhi, pages 363.
2. Quality Service Pays (1997), Henry Lefevre, Pub. Vanity Books International, New Delhi, pages 363.
3. Assessing Business Excellence (1996), L.J Porter and S.J. Tanner, Pub. Butterworth Heinemann, pages 278.
4. Delivering Service Quality – managerial challenges for the 21st century, M Raghavchari and K V Ramani, Pub. Macmillan India Limited, 651 pages.
5. ISO 9000 (1997), Greg Hutchins, Pub. John Wiley and Sons U.S.A, pages 259, Second Edition.
6. Quality Service Pays (1997), Henry Lefevre, Pub. Vanity Books International, New Delhi, pages 363.
7. Assessing Business Excellence (1996), L.J Porter and S.J. Tanner, Pub. Butterworth Heinemann, pages 278.
8. Delivering Service Quality – managerial challenges for the 21st century, M Raghavchari and K V Ramani, Pub. Macmillan India Limited, 651 pages.
9. ISO 9000 (1997), Greg Hutchins, Pub. John Wiley and Sons U.S.A, pages 259, Second Edition.
10. Quality Service Pays (1997), Henry Lefevre, Pub. Vanity Books International, New Delhi, pages 363.
11. Assessing Business Excellence (1996), L.J Porter and S.J. Tanner, Pub. Butterworth Heinemann, pages 278.
12. Delivering Service Quality – managerial challenges for the 21st century, M Raghavchari and K V Ramani, Pub. Macmillan India Limited, 651 pages.
13. Assessing Business Excellence (1996), L.J Porter and S.J. Tanner, Pub. Butterworth Heinemann, pages 278.
14. Delivering Service Quality – managerial challenges for the 21st century, M Raghavchari and K V Ramani, Pub. Macmillan India Limited, 651 pages.
15. ISO 9000 (1997), Greg Hutchins, Pub. John Wiley and Sons U.S.A, pages 259, Second Edition.
16. ISO 9000 (1997), Greg Hutchins, Pub. John Wiley and Sons U.S.A, pages 259, Second Edition.
17. Quality Service Pays (1997), Henry Lefevre, Pub. Vanity Books International, New Delhi, pages 363.
18. Assessing Business Excellence (1996), L.J Porter and S.J. Tanner, Pub. Butterworth Heinemann, pages 278.
19. Delivering Service Quality – managerial challenges for the 21st century, M Raghavchari and K V Ramani, Pub. Macmillan India Limited, 651 pages.
20. ISO 9000 (1997), Greg Hutchins, Pub. John Wiley and Sons U.S.A, pages 259, Second Edition.
21. Quality Service Pays (1997), Henry Lefevre, Pub. Vanity Books International, New Delhi, pages 363.
22. Assessing Business Excellence (1996), L.J Porter and S.J. Tanner, Pub. Butterworth Heinemann, pages 278.
23. Delivering Service Quality – managerial challenges for the 21st century, M Raghavchari and K V Ramani, Pub. Macmillan India Limited, 651 pages.
24. ISO 9000 (1997), Greg Hutchins, Pub. John Wiley and Sons U.S.A, pages 259, Second Edition.

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