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Volume : V, Issue : V, June - 2015

RELATIONSHIP BETWEEN QUALITY MANAGEMENT AND BUSINESS PERFORMANCE IN SMALL AND MEDIUM ENTERPRISES (SMEs)

Pankaj , Rajkumar

By : Laxmi Book Publication

Abstract :

The main objective of research study is to examine the relationship between quality management and business performance in (SMEs) and data has been collected through well structured questionnaire on five degree likert scale from to a great extent to not at all from 110 units of micro, small and medium enterprises which are established within rural and urban areas and engaged in manufacturing sector. In modern era quality of product positively and directly linked with improvement in business performance whether large or small scale industries in competitive business environment and liberalized global economy. The entrepreneurs of these business enterprises should continuous conduct the training programs in their organization regarding implementation of total quality management and improvement in their customer services through supply chain management and distributional channels.

Keywords :


Article :


Cite This Article :

Pankaj , Rajkumar(2015). RELATIONSHIP BETWEEN QUALITY MANAGEMENT AND BUSINESS PERFORMANCE IN SMALL AND MEDIUM ENTERPRISES (SMEs). Indian Streams Research Journal, Vol. V, Issue. V, http://isrj.org/UploadedData/6710.pdf

References :

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  31. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  32. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  33. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  34. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  35. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  36. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  37. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  38. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
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  52. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  53. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  54. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  55. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  56. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
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  58. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  59. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
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  63. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  64. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
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  74. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
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  78. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
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  86. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
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  88. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
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  90. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  91. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  92. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  93. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  94. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  95. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  96. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  97. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  98. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
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  100. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  101. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  102. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  103. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  104. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  105. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  106. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  107. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  108. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  109. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  110. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  111. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  112. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  113. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  114. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  115. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  116. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  117. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  118. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  119. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  120. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  121. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  122. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  123. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  124. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  125. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  126. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  127. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  128. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  129. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  130. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  131. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  132. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  133. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  134. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  135. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  136. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  137. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  138. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  139. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  140. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  141. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  142. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  143. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  144. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  145. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  146. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  147. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  148. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  149. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  150. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  151. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  152. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  153. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  154. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  155. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  156. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  157. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  158. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  159. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  160. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  161. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  162. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  163. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  164. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  165. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  166. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  167. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  168. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  169. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  170. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  171. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  172. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  173. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  174. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  175. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  176. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  177. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  178. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  179. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  180. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  181. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  182. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  183. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  184. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  185. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  186. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  187. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  188. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  189. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  190. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  191. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  192. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  193. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  194. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  195. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  196. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  197. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  198. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  199. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  200. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  201. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  202. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  203. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  204. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  205. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  206. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  207. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  208. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  209. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  210. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  211. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  212. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  213. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  214. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  215. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  216. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  217. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  218. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  219. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  220. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  221. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  222. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  223. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  224. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  225. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  226. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  227. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  228. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
  229. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  230. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  231. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  232. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  233. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  234. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  235. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  236. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  237. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  238. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  239. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  240. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  241. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  242. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  243. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  244. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  245. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  246. Agus, A., Sushaini, A. and Jafar, M. (2009), “An empirical investigation on the impact of quality management on productivity and profitability: Association and mediating effect”, Contemporary Management Research, 5 (1), pp. 77-92.
  247. Carolyne, M., Bichanga, W.O. (2014), “Effects of total quality management on financial performance in the banking sector: a case study of national bank of Kenya”, IOSR Journal of Economics and Finance, (IOSR-JEF), 3 (2), pp. 34-40.
  248. Joiner, A. T (2007), “Total quality management and performance, the role of organization support and co-worker support,” International Journal of Quality & Reliability Management, 24(6), pp. 617-627.
  249. Changiz, V. (2011), “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs”, The TQM Journal, 23(5), pp. 496-509.
  250. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  251. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  252. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  253. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  254. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  255. Fred, A. F., Gordana, P. and Pesi, A. (2008), “Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana”, International Journal of Quality & Reliability Management, 25(7), pp. 694-708.
  256. Fotopoulas and Psomas (2010), “The structural relationship between TQM factors and organizational performance”, The TQM Journal, 22(5), pp. 539-552.
  257. Abdul, T.B., Esam, M.A. and Mustafa (2014), “Impact of total quality management-based people management practices on administrative innovation in service smes”, Middle-East Journal of Scientific Research, 19 (9), pp.1162-1168.
  258. Alemu, M.B., Petri, H. and Jasu, T. (2011), “Effects of quality management practices and concurrent engineering in business performance”, International Journal of Business and Management, 6 (3), pp. 45-62.
  259. Hassan, S.A.D., Rushami, Z.B.Y. and Abdullah, K.A.S. (2013), “The effects of total quality management, enterprise resource planning and the entrepreneurial orientation on the organizational performance: The mediating role of the organizational excellence- a proposed research framework”, International Journal of Business Administration, 4 (1), pp. 66-85.
  260. Cristobal, S. R. and Angel, R. M. L. (2011), “Effect of IT and quality management on performance”, Industrial Management & Data System, 111(6), pp. 830-848.
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