| Volume : IV, Issue : III, April - 2014 P ASSENGERS' SA TISF ACTION OFMAHARASHTRA ST A TE ROAD TRANSPORTCORPORA TION WITH  REFERENCE TO KOLHAPUR DIVISION D. K. More, T . M. Rabade By : Laxmi Book Publication Abstract :  MSRTC serves the role of lifeline across the state of Maharashtra. Over past 65 years of its 
existence,  it  has  proved  to  be  a  dependable  mode  of  transportation  in  every  niche  and  corner  of  the  state.  It 
is  providing services  in  most of the  rural  areas of the  state. The network of MSRTC in  the  Kolhapur 
division  is  spread  all  over  the  district and  it  is  much helpful to  the  passengers  in  rural  areas.  But the 
services  provided  by  them  are  not  up  to  the  mark. Except continuous  services  other  services  are  not 
reliable  as  per  the  passengers'  view ,  while  in  tangible  all  the  facilities  provided  by  the  MSRTC  are  need  to 
be improvement.  Hence, the  authorities  of MSRTC should  take  some  lead  to  improve  these  kinds of 
facilities  to  attract  more  and  more  passengers  towards  them  in  this  competition  era.  Keywords :  Article : Cite This Article : D. K. More, T . M. Rabade(2014). P ASSENGERS' SA TISF ACTION OFMAHARASHTRA ST A TE ROAD TRANSPORTCORPORA TION WITH  REFERENCE TO KOLHAPUR DIVISION. Indian Streams Research Journal, Vol. IV, Issue. III, http://isrj.org/UploadedData/4491.pdf References : Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Ajantha  Publication,  New  DelhiReference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Ajantha  Publication,  New  DelhiV .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Ajantha  Publication,  New  DelhiResearch  Journal,  V ol.  II,  Issue  18,  July ,  2010.Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Ajantha  Publication,  New  DelhiMane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Ajantha  Publication,  New  DelhiV .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Ajantha  Publication,  New  DelhiAsian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Ajantha  Publication,  New  DelhiPatil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Ajantha  Publication,  New  DelhiReference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Ajantha  Publication,  New  DelhiAjantha  Publication,  New  DelhiS. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Ajantha  Publication,  New  DelhiV .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Ajantha  Publication,  New  DelhiPatil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Ajantha  Publication,  New  DelhiResearch  Journal,  V ol.  II,  Issue  18,  July ,  2010.V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Ajantha  Publication,  New  DelhiReference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Ajantha  Publication,  New  DelhiResearch  Journal,  V ol.  II,  Issue  18,  July ,  2010.V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Ajantha  Publication,  New  DelhiAsian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Patil  S.  D.  (1989)  :  Socio-Economic  Study  of  Maharashtra State  Road  Transport  Corporation  (MSR TC)  Drivers  with  Special Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Ajantha  Publication,  New  DelhiV .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Ajantha  Publication,  New  DelhiS. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. S. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. Ajantha  Publication,  New  DelhiAjantha  Publication,  New  DelhiS. Padam (1990) : Bus Transport in India : The structure, Management and Performance of Road Transport Corporation, Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Asian  Journal  of  Business  Management  Studies  2(2),  Pp76-83. V .  Vijay  and  Durga  Prasad  (201 1)  :  “Passenger  Amenities of  Andhra Pradesh  State  Road  Transport  Corporation (APSR TC)” Reference  to  Sangli  Depot,  Unpublished  M.  Phil.  Dissertation  Submitted  to  Shivaji  University,  Kolhapur. Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Mane  K.  H.  (2010)  :  “Commuters  Satisfaction  with  Reference  to  Service  Provide  by  MSRTC”,  International  Referred Research  Journal,  V ol.  II,  Issue  18,  July ,  2010.
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