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Volume : III, Issue : II, March - 2013 A STUDY ON THE RELATIONSHIP BETWEEN EMPLOYEE SATISFACTION AND PATIENT EXPERIENCES WITH IN HOSPITALSOF MADHYA PRADESH WITH SPECIAL REFERENCE TO JABALPUR DISTRICT KARABI BHUYAN AND GANGA DHAR DAS DOI : 10.9780/22307850, Published By : Laxmi Book Publication Abstract : Employees' satisfaction is very important aspect of any organization to achieve
the goals and to become the best service provider organization. This Satisfaction can
observe through employees' discipline & management, behavior and qualification &
experience within the organization. If they will satisfy with organization then they can
give their level best to perform the tasks otherwise they will feel only stress at the time of
work, and which will affect the patients' services. In this analysis we had collected
feedbacks by patients to assess the employees satisfaction because in this era monetary is
most common factor for any individual that can affect the other points of questionnaire
that's why here we have collected feedbacks by patient experiences for getting the better
results. Most of the cases where significance of parameter was observed significant at
5% level of significance. In some cases it was observed insignificance. In most of the
cases null hypothesis framed at beginning was thus refuted & alternative hypothesis
have accepted. However the reason for some insignificance results may be attribute to
negligence of behavior, responsibility of hospital staff assessed by patients & their
families. While at the time of admission they should ask for that. This is the part of
hospital responsibility that they should explain to every admitted patient about patient's
right & responsibility and employee information those who are providing services to the
patients, where they are from government, private or trust hospitals.
Thus if changes are incorporate through the improvement in the status result
may turn up to be highly satisfied.
Thus on the basis of above discussion, it is recommended that emergent need to
bring the changes in patients & their family awareness towards employees'
responsibilities and proper information of health care provider & It is also recommended
that government should make strict rules for employee's rights in all type of hospitals.
This study found that there is need of more improvement in government and
trust hospitals quality but in some areas of private hospitals also required improvement.
So that desired outcomes may be obtain Keywords : Article : Cite This Article : KARABI BHUYAN AND GANGA DHAR DAS, (2013). A STUDY ON THE RELATIONSHIP BETWEEN EMPLOYEE SATISFACTION AND PATIENT EXPERIENCES WITH IN HOSPITALSOF MADHYA PRADESH WITH SPECIAL REFERENCE TO JABALPUR DISTRICT. Indian Streams Research Journal, Vol. III, Issue. II, DOI : 10.9780/22307850, http://oldisrj.lbp.world/UploadedData/2144.pdf References :
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