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Volume : II, Issue : VIII, September - 2012 Human Resource And Total Quality Management In Tamil Nadu: A Critical Analysis S. Karuppaiyan DOI : 10.9780/22307850, Published By : Laxmi Book Publication Abstract : In the present competitive environment, survival of the organizations depend
their ability to improve continuously as per the expectations of the customers. Quality is
critical in achieving competitiveness in domestic and global market; it is a prerequisite
to have satisfied customers Sun, (2000). Customer expectations for quality products and
services have promoted organizations to adopt the principles of Total Quality
Management (TQM). Proponents of Human Resource Management (HRM) claim that
TQM can be implemented in any organization and it can result into improved products,
financial performance and services, reduced costs and more satisfied customers and
employees. Keywords : Article : Cite This Article : S. Karuppaiyan, (2012). Human Resource And Total Quality Management In Tamil Nadu: A Critical Analysis. Indian Streams Research Journal, Vol. II, Issue. VIII, DOI : 10.9780/22307850, http://oldisrj.lbp.world/UploadedData/1377.pdf References : - Annual report-2010, Rane Brake Lining Limited,(RBL),Tiruchirappalli -2.
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